Uel Butler Vehicle Consultancy

Call us on 07850 801155

uel@uelbutler.com

Uel Butler Vehicle Consultancy Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Uel Butler Vehicle Consultancy to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: uel@uelbutler.com Telephone: 07850 801155
Or write to us at: 16 Avonvale, Circular Road, Belfast, BT4 2WA

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: uel@uelbutler.com Telephone: 07850 801155 Or write to us at: 16 Avonvale, Circular Road, Belfast, BT4 2WA

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Get in touch.

If you have any enquires or would like to find more about what we do or how we could help you or your business, don’t hesitate to get in touch.

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Uel Butler Vehicle Consultancy are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 938513

Registered in England & Wales with company number : | Data Protection No : ZA79611 | VAT No :

Registered Office : 16 Avonvale, Circular Road, Belfast, BT4 2WA

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

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